- Home
- Privacy Policy
Privacy Policy
At RME International, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you share when using our website and services.
Scroll to Explore
About RME International
RME International operates as an ISO 9001:2015 certified supplier specializing in OEM Equivalent Spare Parts for industries across. This privacy policy explains how we handle information collected through our website and services.
Information We Gather
When You Reach Out to Us
Through our inquiry forms and quote requests, we collect information you voluntarily provide, including your name, company details, email address, phone number, and the specifics of your parts requirements. We also automatically capture your IP address and browser information to protect against automated spam submissions.
User Interactions and Feedback
Should you choose to leave feedback or comments on our site, we collect the content you submit along with technical information like your IP address and browser type. This helps us maintain a secure environment and prevent abuse.
Files and Attachments
When submitting technical drawings, specifications, or images through our site, be mindful that location data embedded in files (such as GPS coordinates in photos) could be accessible to others who download these files.
Website Functionality Cookies
Our website uses cookies to enhance your experience:
Comment Cookies: If you leave feedback, you can choose to save your details (name, email, website) in cookies for your convenience on future visits. These remain active for one year.
Session Cookies: When you access password-protected areas, we use temporary cookies to verify your browser accepts them. These contain no personal information and disappear when you close your browser.
Authentication Cookies: Logging in creates several cookies that remember your credentials and display preferences. Standard login cookies expire after 48 hours, while display preference cookies last a year. Selecting “Remember Me” extends your login session to two weeks. All authentication cookies are cleared when you log out.
Editing Cookies: Publishing or modifying content triggers a temporary cookie that tracks the post you’re working on, expiring within 24 hours.
How We Use Your Information
We utilize the information you share with us for several important purposes:
Service Enhancement: Your interactions help us identify areas for improvement and develop new features that better serve customers seeking different components and technical solutions.
Usage Analysis: Understanding how visitors navigate our site enables us to create a more intuitive experience and streamline the quote request process.
Marketing Optimization: We analyze which communications and outreach efforts resonate most with potential customers, helping us refine our approach and reduce unnecessary contact.
Security and Fraud Prevention: Protecting our platform and customers requires monitoring for suspicious activity, preventing fraudulent transactions, and blocking spam. This may sometimes result in declining certain transactions.
Customer Communication: We use your contact details to respond to inquiries, provide product updates, share relevant offers from RME International and our partners, and gather feedback on our services.
Third-Party Content Integration
Our website may feature embedded content from external sources such as technical videos, industry articles, or interactive tools. When you interact with this embedded content, it functions as if you’re visiting those third-party websites directly.
These external platforms may track your activity, deploy their own cookies, and collect data about your interactions, particularly if you maintain accounts with those services.
External Analytics and Advertising
Third-party advertising networks may display promotions on our platform. Similarly, external analytics providers help us understand website performance. Both may employ tracking technologies, including cookies to monitor your activity across our site and other online properties.
These tracking tools allow third parties to identify your device and compile behavioural profiles. This data helps us and our partners analyze trends, assess content popularity, and deliver more relevant advertising.
Please note: This privacy policy governs only RME International’s data practices. We cannot control how third-party advertisers and analytics providers handle information they collect.
Data Retention Periods
Comments and Feedback: User comments and associated metadata are preserved indefinitely, allowing us to automatically approve follow-up comments from recognized users rather than holding them for manual review.
Inquiry Forms: Information submitted through contact and RFQ forms is maintained for 12 months to support customer service operations. We do not repurpose this data for marketing campaigns without explicit consent.
User Accounts: For registered users, we store profile information that you provide. You maintain full control to view, modify, or delete your personal details at any time (usernames cannot be changed). Site administrators have access to view and manage this information as needed for platform operation.
Your Privacy Rights
You maintain several important rights regarding your personal information:
Access Rights: Request copies of any personal data we hold about you.
Correction Rights: Ask us to correct information you believe is inaccurate or complete information you feel is incomplete.
Deletion Rights: Request erasure of your personal data, subject to certain legal, administrative, or security exceptions.
Processing Restrictions: Request limitations on how we process your data under specific circumstances.
Objection Rights: Object to our processing of your information in particular situations.
Portability Rights: Ask us to transfer data you’ve provided to another organization or directly to you, where technically feasible.
We do not charge fees for exercising these rights. Upon receiving a valid request, we commit to responding within 30 days.
Reaching Our Team
For questions about this privacy policy, inquiries about data we maintain, or to exercise your privacy rights, please contact us through any of these channels:
Policy Updates
RME International may modify this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. When significant updates occur, we’ll update the effective date shown at the top of this document.
We recommend reviewing this policy occasionally to stay informed about how we protect your information. Continued use of our website following policy changes indicates your acceptance of those modifications.
International Data Transfers
As a company operating and serving customers across multiple regions, the information you provide may be transferred to, stored, or processed in locations outside your country of residence. We take appropriate measures to ensure your data receives adequate protection regardless of where it’s processed.
Children's Privacy
Our website and services are designed for business professionals and commercial operations. We do not knowingly collect information from individuals under 18 years of age. If you believe we’ve inadvertently gathered data from a minor, please contact us immediately so we can remove it.
Security Measures
While we implement reasonable technical and organizational measures to protect personal information, no internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security, but we commit to promptly addressing any data breaches according to applicable laws.